4 tweets · February 2023 · 142 likes · 2 retweets · read on Twitter
so frustrated with modern society and its lack of accountability my OS upgrade removed a bunch of programs, and according to a reddit reply this was "expected" (by the dev, not the users, who got no warning) and there's no way to shout "what the actual fuck!?" in someone's face
like if I, the town baker, sell you some bread that doesn't say "olive bread", and it's full of olives and you come back like "what?" and I'm like "the olives were expected" then you're like "what the actual fuck!?" and I've got to deal with the fact that you're upset
and this isn't per se a problem with the digital world—I'm at the other end of Complice support mail, and I do my best to receive & honor my users' pains & frustrations, even when my response is also "I don't have time to prioritize fixing that"
it seems to me like it's not an inherent problem with big companies either, though increasingly common perhaps a support-tech can ideally be like "huh, good point, I agree this is backwards, I'll see if I can convey that to one of the devs"